CallShaper is an innovative call centre software designed for businesses seeking enhanced sales and customer interaction. Ideal for both SMEs and large enterprises, CallShaper offers automated dialling, real-time analytics, and customisable workflows as standout features.

What are the main features of CallShaper?

Automated Dialling for Efficiency

Boost your team’s productivity with CallShaper’s automated dialling feature, which minimises idle time and maximises call connections. This feature ensures agents spend more time conversing with potential customers and less time dialling.

Predictive dialling adjusts to call volumes
Automatic retry for unanswered calls
Seamless integration with lead management systems

Real-Time Analytics and Reporting

Make informed decisions with CallShaper’s powerful real-time analytics tools. These insights allow managers to monitor agent performance and call outcomes instantaneously, facilitating proactive adjustments to campaigns.

Live performance dashboards
Customisable reporting templates
Conversion tracking and trend analysis

Customisable Workflows and Scripts

Adapt CallShaper to your business processes with its customisable workflows and call scripts. Create dynamic call flows tailored to your specific campaign goals and optimise conversations with customers.