ShoreTel : Advanced Cloud-Based Communication Platform

ShoreTel is an all-encompassing communication solution tailored for businesses seeking seamless connectivity and collaboration. It primarily serves medium to large enterprises, offering innovative features like cloud telephony, unified communications, and integrated contact centre solutions.

What are the main features of ShoreTel?

Cloud Telephony

The cloud telephony system provides a robust platform, optimising business phone networks with minimal maintenance. It offers exceptional scalability, allowing businesses to expand their communication capabilities effortlessly.

• Flexibility with remote access for employees
• Advanced voicemail to email transcription
• Comprehensive call management and routing features
• Enhanced mobility with softphones

Unified Communications

ShoreTel excels in delivering a cohesive communication experience with its unified communications suite, designed to integrate various communication channels seamlessly. It ensures that teams can collaborate efficiently, regardless of their location.

• Synchronised instant messaging and video conferencing
• Centralised contact management and presence information
• Instant connectivity with voice, video, and text
• Integration with popular business applications

Integrated Contact Centre Solutions

Enhance customer service operations with integrated contact centre solutions that bring clarity and efficiency. ShoreTel equips businesses with tools to manage customer interactions smoothly and effectively.

• Intelligent call distribution and management
• Comprehensive reporting and analytics
• Real-time monitoring and performance tracking
• Enhanced CRM integration capabilities