Twilio Flex : A Flexible Contact Center Platform

Customization without limits

The Twilio Flex solution meets all business needs for contact centers. It is possible to customize all platforms (call routing, interface color) Each agent’s desktop is unique thanks to the ready-to-use programmable building blocks. The main objective is to meet the needs of each client by simplifying the work tool.

The call center solution offers unparalleled adaptability by supporting preferred communication channels and adding voice messages, videos, live chat, and other possible widgets.

An integrable and controllable solution

Twilio Flex provides the opportunity to monitor the call center in real time. Thanks to a dashboard, it is possible to visualize crucial data to try to quickly improve agent performance and optimize task management on contact centers.

Flex is also a solution that allows quick integrations into your organization. The deployment of a contact center takes only a few minutes thanks to the pre-configured dashboard and additional modules. The server-less infrastructure provides unprecedented scalability.

The solution is fully compliant with the various RGPD standards and has ISO 27001 certification. Safety, compliance, and the resolution of numerous issues is a priority for Twilio.