JIRA Service Management : Software that centralises customer relations

What is Jira Service Desk?

Jira Service Desk is a customer service management software that increases your company’s productivity through the rapid resolution of requests.

Based on Atlassian’s Jira workflow engine, Jira Service Desk provides a collaborative and flexible platform, a low-cost knowledge base, easy to configure and scale, highly flexible, and with a powerful user experience.

Features of Jira Service Desk

• Jira Service Desk makes the resolution of customer requests fast and accountable.
• All the tools you need to strengthen your team.
• Configure advanced SLA metrics and generate real-time performance reports.
• Provides a modern and powerful user experience.
• Helps your customers help themselves with a smart, self-service knowledge base.
• Intuitive customer portal requires no training.
• Real-time reporting.
• Centralises customer relations.