Vivocha : Enhance Customer Interaction with Live Engagement

Discover Vivocha, a cutting-edge software solution designed to empower businesses by improving customer engagement and support. Ideal for customer service teams and businesses aiming to boost satisfaction and loyalty, Vivocha offers powerful web real-time communication, proactive chat, and advanced co-browsing tools.

What are the main features of Vivocha?

Web Real-Time Communication

With Vivocha, businesses can leverage web real-time communication to connect with customers instantly, enhancing interaction and support quality.

• Integrate with websites and apps seamlessly
• Offer real-time audio and video chats
• Customise interactions based on user data

Proactive Customer Engagement

Vivocha’s proactive customer engagement tools allow businesses to reach out to customers at the right moment, improving conversion rates and user satisfaction.

• Trigger chats based on customer behaviour
• Personalise messages to enhance relevance
• Use auto-invitations for timely interaction

Advanced Co-Browsing

Experience seamless advanced co-browsing with Vivocha, enabling customer service agents to effectively assist users in real-time by navigating through web pages.

• Guide users without screen sharing
• Highlight elements on the customer’s screen
• Maintain privacy with data masking features

Embrace Vivocha for a holistic approach to customer service, optimising interactions and driving customer satisfaction through innovative real-time communication and engagement tools.