FIXEE : Technical Support Hotline: Less Downtime, More Knowledge

FIXEE is the technical support platform that reduces MTTR and turns every ticket into reusable knowledge, without changing your users’ habits.

When an incident occurs, the difference between a fast resolution and a case that drags on comes down to two levers: knowledge availability and the human time you can mobilize. If you can’t align with the customer, if information is scattered (WhatsApp, email, chat, calls), if qualification is incomplete, if the expert can’t be reached, MTTR increases… and the impact on satisfaction and the commercial relationship is immediately visible.

FIXEE brings speed and control back to your hotline operations: shorter resolution times, more shared knowledge, better service quality.

Key features

Level 1 automated by a multilingual AI assistant (24/7)

Requests (WhatsApp, email, web chat) are handled instantly in 100+ languages. The AI answers frequent questions, gathers the right information, and pre-qualifies requests before escalating to a human operator.

Result: immediate responsiveness, experts focused on complex cases.

Centralized conversations + automated ticketing

Orchestration of written channels (WhatsApp, email, chat), ticket creation and tracking, complete time-stamped history, auditable traceability.

Result: less dispersion, better collaboration, reliable operational tracking.

Remote resolution

One-click video assistance, live annotations, HD image capture, recording, subtitles and instant translation.

Result: faster diagnosis, fewer back-and-forths, more confident decisions.

Automatic knowledge capitalization

Report generation from conversations, dynamic knowledge base enrichment, instant access via an internal assistant.

Result: less dependency on a few experts, the right knowledge available at the right time.

In summary

• Reduced MTTR thanks to qualification, traceability, and instant access to knowledge
• Improved productivity and better-managed escalations
• Stronger customer experience and satisfaction
• GDPR compliant, France/EU hosting, secure access

👉 Request a demo to see how FIXEE optimizes your technical support service.