Help Scout : Customer support software

What is Help Scout?

Help Scout is created for companies that want to deliver the best possible service to their customers. The distinguishing factor of this solution is its ability to do without the use of “tickets” to manage customer issues through support. For those dedicated to supporting, a customer case will resemble a conversation put into context (case assignment, customer history, customer status, standardised responses, etc.).

Features of Help Scout

• Knowledge Base,
• Email Management,
• Surveys & Feedback,
• Multi-Channel Communication,
• Archiving & Retention,
• Signature Management,
• Spam Blocker,
• Call Center Management,
• Social Media Integration,
• Cataloging/Categorisation,
• Self Service Portal.