Tidio is a comprehensive AI-powered customer service platform designed for small and medium-sized businesses. It brings together live chat, AI agents, automation tools, chatbot workflows, and help desk functionalities in one easy-to-use interface. The platform facilitates real-time, multi-channel support across websites, email, and messaging platforms such as WhatsApp, Instagram, and Facebook Messenger.

Built for scalability and global reach, Tidio features intuitive automation via drag-and-drop flow builders (Flows) and a conversational AI agent (Lyro) that can handle a wide range of customer enquiries. It integrates seamlessly with leading CMS and e-commerce systems, while supporting multiple languages for international teams. A 7-day free trial is available with no credit card required.

Live Chat

Sleek, lightweight widget for instant website engagement
Live message previews and quick-reply templates
Collect visitor data with customisable pre-chat forms
File sharing and downloadable chat transcripts
Option to ban users by IP and host chats on standalone pages

Lyro AI Agent

AI chatbot that resolves up to 64% of common queries
Learns from your website and documents to provide personalised answers
Automates tasks such as checking order status and applying discounts
Supports multiple languages with auto-detection
Seamlessly hands off to live agents when needed

Automation Flows

Visual builder for setting up tailored workflows
Combine triggers, actions, and conditions for intelligent automation
Reusable templates for efficiency and scale
Engage visitors proactively based on behaviour

Help Desk & Ticketing

Unified inbox to manage all incoming messages
Ticket system with filters and prioritisation
Route tickets by department for faster resolution
Built-in analytics to track performance and customer satisfaction

Multi-Channel Communication

Integrates with Instagram, WhatsApp, Messenger, and email
Unified inbox for streamlined communication
Real-time tracking of visitors and shopping baskets
Supports multilingual conversations and pre-translated messages

Seamless Integrations

Works with Shopify, WooCommerce, BigCommerce, PrestaShop, and more
Compatible with builders such as WordPress, Wix, Squarespace, and Weebly
Connects to CRM, email marketing, and analytics tools via Zapier and OpenAPI
Includes major platforms such as HubSpot, Salesforce, Zendesk, Google Analytics, Mailchimp, Klaviyo, and many others

Use it with Shopify, WooCommerce, BigCommerce, PrestaShop, Shopware, Squarespace, Weebly, Wix, Ecwid by Lightspeed, Adobe Commerce, OpenCart, Joomla, Jimdo, Webydo, Drupal, Shift4Shop, Site123, Facebook Messenger, Instagram, WhatsApp, Klaviyo, Mailchimp, Omnisend, ActiveCampaign, MailerLite, Brevo (formerly Sendinblue), HubSpot, Pipedrive, Zendesk, Zendesk Sell, Agile CRM, Salesforce, Zoho CRM, Google Analytics, Google Tag Manager, Judge.me, Zapier, Tidio OpenAPI

Global Accessibility

Available in dozens of languages, with more translation options
Lyro supports English, Spanish, German, French, Portuguese, Italian, Polish, Dutch, and more
Serves users worldwide (excluding countries under international sanctions)