Surfly : Enhanced Collaboration with Real-Time Co-Browsing

Surfly is a cutting-edge co-browsing solution designed to enhance customer support and sales interactions. Businesses can effortlessly connect with their clients in real-time. Key features include interactive co-browsing, session handover, and seamless video chat integration, setting it apart from competitors.

What are the main features of Surfly?

Interactive Co-Browsing

Empower your customer interactions with Surfly’s interactive co-browsing feature, which allows agents and customers to browse the web together in real-time without any software installation or expensive infrastructure. This feature enhances support experiences by providing live assistance directly within the customer’s browser.

• Seamless integration with existing digital infrastructures
• Intuitive shared browsing experience
• No downloads or plugins required

Session Handover

Improve customer service efficiency with session handover, enabling easy transfer of active sessions between different agents. This feature helps maintain service continuity, ensuring that customers receive the assistance they need without repeated explanations.

• Effortless agent-to-agent session transfers
• Maintain context and history during handovers
• Increase first call resolution rates

Video Chat Integration

Combine co-browsing capabilities with video chat integration to provide a more personable support experience. This fusion allows agents to convey empathy and understanding through face-to-face interaction while guiding clients through complex processes.

• Integrated video calling within co-browsing sessions
• Enhances communication with visual cues
• Facilitates comprehensive problem-solving

In the dynamic world of customer service, Surfly assures seamless and effective interactions through its innovative features.