Innosoft FSM : Field Service Management

For almost 30 years, INNOSOFT GmbH has been one of the leading developers of project and service management systems. With a focus on the needs of customers, digital deployment planning including mobile technician connections was initially developed. Over time, Innosoft has further expanded this concept with additional solutions to increase efficiency and transparency specifically for service.

With the Innosoft Field Service Management Software (FSM), service processes in the company can be optimized and carried out more efficiently and as cost-effectively as possible so that dispatchers can optimally coordinate service technicians. The software usually starts with a service ticket, which contains all the necessary information, such as machines, data, customer information and much more. The AI-based Innosoft SmartSearch helps the user to find the right solution by accessing all the data available in the company. The graphical Innosoft deployment planning has been continuously optimized and, for example, supplemented with geographical planning to make the dispatcher’s work easier.

In the field service, Innosoft offers an intuitive and offline-capable mobile app that allows the technician to access all mission-related data and conveniently record performance data.

With Innosoft FSM, your service will be more successful and you will benefit from faster response times and optimized service deployments.

350 customers, predominantly in the mechanical and plant engineering sector, trust the Innosoft solution worldwide today.